The City of New York Department of Envirnomental Protection

June 30, 1999

Nitin Patel

RE: Zircon Industries, Inc.

Dear Mr. Patel:

I have recently learned about your interest concerning Zircon Industries.

Let me give you a brief history of this Departments relationship with Zircon. There are a few points which I feel bear enumerating. As the City of New York Department of Environmental Protection we are constantly looking forward, researching the latest in technology to better provide such a vital service. In such a large municipality as New York, products are required to work under the most extreme conditions and at great volume. Zircon has been an instrumental force in helping to provide product that help us achieve our goal.

We have purchased Zircon products since 1991 and their Technical, Sales and Support Staff are considered one of the best in the industry.

Since the early 90's our Sewer Maintenance Division has been using GTD-700 as a routine enzyme for all NYC Sewers. This product has always performed extremely well under such harsh conditions reducing grease build-up and preventing costly sewer back-ups.

We have recently worked with Syd Zinamon and the Technical Staff on a chronic problem concerning some extremely difficult sewer back-ups requiring a liquid degreaser. The heavy grease volume in our restaurant area continue to pose a problem for any product on the market. Unique to NYC, such a large concentration of restaurant in such a small area provide the perfect testing ground for degreasing products.

Zircon has provided a product which eliminated the chronic grease build-up, a liquid emulsifier (Super Orange Degreaser) which has become part of our standard specification. This product reacts extremely quick - saving manpower time and efforts to concentrate on other issues.

Towards this end, I can only say that Zircon Industries will provide you with the product and technical staff that will allow you to accomplish your goals.

If you have any questions you would like to ask, please don't hesitate to call.



Vito M. Pagano
Administrative Supvr. N.Y.C.Department of Environmental
Protection Bureau of Water and Sewer Operations
1201 Metropolitan Avenue
Brooklyn, NY 11237
(718 - 366-3322)

Zircon Industries, 19701 South Miles Road, Cleveland, OH  44128   (216) 581-7570
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